Essex Court Chambers welcomes feedback from solicitors and lay clients. Chambers operates a Complaints Procedure, in accordance with the Code of Conduct as set out in Part 2 of the Bar Standard Board Handbook, published in the Bar Standards Board website. Complaints are taken very seriously and will be dealt with in accordance with the Complaints Procedure by the senior clerk or, where appropriate, a senior member of Chambers’ Complaints Panel. Some lay clients (broadly speaking, individuals, small businesses, and charities) may also be able to complain to the Legal Ombudsman if they are not happy with Chambers’ response or if their complaint has not been resolved within 8 weeks. The Legal Ombudsman’s website publishes decision data showing which barristers and other legal services providers have been the subject of a final decision in the previous 12 months. Further information about the Legal Ombudsman, including contact details and time limits for making a complaint, are set out in Chambers’ Complaints Procedure.